Frequently Asked Questions

Domestic orders ship with ACS. Once dispatched, we’ll send you a tracking link by email/SMS when available. Delivery times vary by location and service level. For full details, see our Shipping Policy

Yes. International orders are fulfilled according to our logistics partners’ available services and destination rules. Transit times, tracking and any duties/taxes vary by country. See the Shipping Policy for regions and restrictions.

Yes. We use neutral outer packaging without explicit product references. Packing slips and labels avoid sensitive terminology.

When your order ships, a tracking link is sent via email/SMS. If you used Shop Pay, you can also track the order in the Shop app.

For hygiene reasons, certain items cannot be returned once opened or used unless defective on arrival (DOA). Unused, unopened products may be eligible for return within the stated window. Please review our full policy and contact us before sending any item back.

Warranty terms are set per product by the manufacturer and shown on each product page when applicable. Keep your order confirmation. If you suspect a defect, contact us with your order number and photos/video so we can assist with troubleshooting and next steps.

Yes. Invoices are emailed once the transaction clears. Applicable taxes are shown at checkout and included in your final price according to your shipping address and local rules.

We prioritize body-safe, eco-conscious materials such as medical-grade silicone, ABS, glass and stainless steel, avoiding phthalates wherever possible. Check each product page for exact materials and certifications.

For silicone toys, use water-based lubricants to preserve the material. Silicone-based lubes can bond with silicone surfaces and may cause damage. For anal play, choose a thicker water-based gel or a compatible hybrid if allowed by the product page.

Before first use and after every use, wash non-electronic, non-porous toys with mild soap and warm water or a suitable toy cleaner. For electronic/water-resistant items, follow the IP rating and avoid submerging unless specified. Dry thoroughly and store in a lint-free pouch, away from heat/sun.

Always check the product’s IP rating. “Waterproof” (e.g., IPX7/8) allows submersion under specified conditions; “water-resistant” handles splashes only. Follow the instructions on the product page.

Begin with a simple, beginner-friendly item in non-porous materials (e.g., a small external vibrator or a slim, tapered plug), paired with a water-based lubricant. Check measurements on the product page and advance at your own pace.

Use generous lubricant, choose toys with a flared base, start small, and never force insertion. Stop if you feel pain or numbness. Clean thoroughly before and after use.

If your order hasn’t shipped, we’ll do our best to update or cancel it—contact us immediately with your order number via our chat. Once in transit, changes may be limited by the carrier.

First check your tracking. If it’s significantly delayed, appears lost, or arrives damaged, contact us with your order number and photos (for damage). We’ll assist with a carrier investigation or next steps.

Use our site’s chat for the fastest response. For returns or warranty, please review the policy first and then message us so we can authorize the correct steps.

We minimize sensitive terminology on packaging and shipping notifications. Account and order data are handled under our Privacy Policy.

Start with our Bestsellers for popular, beginner-friendly options. Availability updates dynamically; if an item is out of stock you may see a restock ETA or a back-in-stock notification option on the product page.